Insights

From Ending Long Lines to Boosting Convenience: The Impact of Self-Checkout and Self-Ordering in Supermarkets

The grocery industry plays a vital role in our daily lives, ensuring we have access to essential goods. However, this sector faces significant challenges, such as long lines and labor shortages, which negatively impact both…

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Insights

Transforming Healthcare: The Power of Automated Patient Check-In Kiosks

The problem The healthcare industry is growing rapidly, but it faces numerous challenges that affect both operational efficiency and the patient experience. Long wait times, staff shortages, and medical errors have become pervasive issues that…

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Insights

Streamlining Retail Operations with Self-Service Technology

As retailers grapple with the challenges of labor shortages and long lines, self-service technology has emerged as a powerful solution. Self-checkout and automated returns have become increasingly popular in recent years, as retailers seek to…

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Insights

White Paper: Solving Labor Challenges and Boosting the Customer Experience in Travel & Hospitality

Travel and hospitality providers recognize the importance of speed and convenience—whether it be in hotels, restaurants, airlines, or cruise ships. However, with ongoing staffing issues and long lines and wait times, hospitality enterprises are facing…

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Case Studies

Major US Airline Streamlines Traveler Check-in

Background: Turning learnings into new, time-saving experiences that benefit travelers A  major airline in the United States has been field-testing innovative ways to streamline the check-in experience for its travelers. In contrast to decades-old airport…

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Insights

How to Reduce Lines and Offset Labor Shortages at Quick-Service Restaurants

Quick-service restaurants are struggling with long lines and labor shortages in the wake of the Covid-19 pandemic, which negatively impact customer satisfaction and profitability. However, self-service ordering kiosks provide a solution to these challenges, helping…

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