Aila’s Kiosk Check-In System Tackles What DSOs Struggle With Most

Background

Brookline Dental Specialists, a technology-forward practice in Brookline, MA, partnered with CERTIFY Health and Aila Technologies to modernize patient check-in at scale. With a young, digital-first patient base and plans for growth, the practice sought a solution that could enhance efficiency and deliver a seamless, modern dental check-in experience.

Challenge

Meeting the needs of tech-native patient’s

Brookline Dental Specialists’ manual, paper-based check-in created challenges that became unsustainable as the practice grew. This included:

• Bottlenecks that slowed intake
• Staff re-entering data, increasing human error
• Longer wait times that frustrated patients
• Administrative burden that pulled staff from patient care

As the practice grew, these inefficiencies became unsustainable. Brookline Dental needed a modern, scalable solution that could enhance both operations and patient experience.

Solution

A quick, intuitive & scalable kiosk check-in system for DSOs

Brookline Dental Specialists’ implemented Aila’s intuitive iOS-based Interactive Kiosk and CERTIFY Health’s digital intake platform to create a self-service digital front door for patients.

The kiosk system delivers:

• Fast, precise scanning of ID and insurance cards
• Digital capture of forms and consents
• Paperless, automated workflows
• A modern, inviting design that enhances reception spaces
  

“We’re enabling DSOs to launch scalable, digital front door solutions that are fast to deploy, easy to manage, and powerful enough to support the evolving needs of modern dental practices.”

— Matt Kowalczyk, CTO, Aila Technologies

By deploying our solution, Brookline Dental created a seamless front desk experience that improves efficiency for staff while enhancing the overall patient experience.

Results

Enhanced clinical care at scale with Aila’s kiosk check-in system

Since implementation, Brookline Dental Specialists has seen:

• Faster check-ins and smoother patient flow
• Higher patient satisfaction with the modern experience
• Less time spent on paperwork, more time on care
• A scalable model ready for multi-location growth

“With a young, tech-native patient base, it’s important for us to meet them where they’re most comfortable. This system not only streamlines the process but helps us focus on what really matters—clinical care and patient relationships.”

— Dr. Mariam Ghavamian, Orthodontist and Owner of Brookline Dental Specialists

Brookline Dental Specialists implemented a modern kiosk check-in system that reduced front desk workload, improved patient flow, and delivered a seamless experience aligned with the expectations of today’s digital-first patients. The solution not only elevated day-to-day efficiency but also positioned the practice for long-term scalability and growth. Their experience highlights how thoughtful adoption of digital tools can enhance both patient satisfaction and operational performance in today’s evolving dental landscape.

Download the full case study to explore how Aila digitally streamlined operations and elevated patient care.