Automated Retail Returns

Self-Service Returns Kiosk

Aila’s Return Kiosk streamlines returns, freeing store associates from processing over 90% of in-store returns.


Handle in-store returns in less than a minute with an intuitive retail solution that enhances efficiency and convenience

Enable Scan-and-go returns customers

When it comes to returns, customers just want to get it done and continue shopping. Using Aila’s industry-leading returns solution is as simple as scanning and dropping items unassisted. This enables staff to assist customers who need them.

Don’t make them wait in line

When it comes to retail returns, waiting in line is never in fashion. Aila provides a consistent and personalized returns experience across your stores.

Turn in-store returns into in-store sales

Increase sales with Aila’s lightning-fast self-service returns solution complete with print and digital coupon options, giving shoppers more time to browse and shop.


Make returns seamless

Create a tailored solution for your enterprise needs.
Explore one possible workflow—but the possibilities are endless.


Launch better returns across your stores

User-friendly & lighting fast

Customers can quickly and efficiently process returns without the need for assistance.

Seamless integration

Easily integrate scanning features into your returns app with our SDK or build a custom app with Aila.

Plug & play platform

Simple installation, fully managed solution with >99% uptime & live system monitoring.


Reimagine your returns experience today

Schedule a personalized strategy call to explore our self-service returns solution, flexible pricing, deployment options, and how they empower shoppers and elevate staff.

Book a Strategy Call

Trusted by leading enterprises


You have questions, we have answers

What is a return kiosk?

A returns kiosk is a self-service solution that allows customers to return items they have purchased on their own, letting them skip the line and freeing up retail staff for other tasks.

Can you return items purchased online at the return kiosk?

Customer return workflow and requirements are determined during the design of the return application. However, returning online purchases in-store with our self-service returns kiosk is a great way to reduce lines, free up staff, and get customers shopping while they visit your physical locations.

Does the Aila enclosure detach for associate use?

Utilize Aila’s table mount to effortlessly tilt and swivel our kiosk enclosure, allowing it to face customers and staff directly. With SoftScan, you can experience ultimate mobility by harnessing Aila’s unparalleled scanning abilities on any iOS device.

How much do return kiosks cost?

The cost of self-service returns kiosks varies depending on factors such as features, technology, and customization. Total cost of ownership (TCO) can also vary greatly depending on power usage and payment options. Aila offers flexible payment solutions for enterprises, with competitive pricing, volume discounts, and ROI you can measure in days.

Where do I buy an app for return kiosks?

 Enterprises can choose to buy an app from a third-party developer, build an app in-house, or develop an app with Aila.

How do you handle data security and privacy?

Everything is pass-through today. Nothing is stored on the iPad. We can go through detailed InfoSec reviews with your team.

Can your kiosk help with shrink/loss prevention? Or how do you deal with shrink?

With our forward-facing camera, we have been investigating concepts to detect identify and prevent loss. Let’s check out our line counting kiosk to see how the front-facing camera works.

What types of items are eligible for return at the kiosk?

Customer workflow determines what items are eligible for return. Aila can provide support and guidance for the design of return receptacles.

Does the returns kiosk support Wi-Fi and ethernet?

Yes, Aila’s Interactive Kiosk supports both Wi-Fi and ethernet connectivity.

Does it support payment terminals?

Yes, Aila’s  Interactive Kiosk supports the Verifone e355, Ingenico iSMP4 and Lane/3000 payment terminals. It also comes complete with Integral charging contacts for reliability.

Does Aila work with franchisor-networked businesses?

Yes, Our expertise in handling large-scale implementations enables us to enable and deploy self-service solutions that meet the needs of franchise-operated businesses across various industries without unwanted complexity.

What needs to be provided at the kiosk to return?

Customer return workflow and requirements are determined during the design of the return application. One common workflow includes scanning an email return code, receipt,  or shipping label, and simply dropping the item off in the return bin.

Do Aila products support 3rd-party peripherals?

Our USB-C hub can support power and data connectivity for peripherals such as payment terminals, fingerprint readers, printers, and other devices that can natively interact with iOS and iPadOS™.

Is the iPad included?

Aila is an Authorized Apple Reseller and can supply the iPads for your deployment as part of your self-service solution.

Are Aila devices compatible with Android?

Aila products are engineered exclusively for iOS and iPadOS™—the most intuitive, secure, and powerful platforms for enterprise solutions.

Let’s explore what Aila can do for you

Take the next step towards seamless self-service experiences

Book a Strategy Call