Jun 6 | 3 min read

Transforming Healthcare: The Power of Automated Patient Check-In Kiosks

Aila Staff

The problem

The healthcare industry is growing rapidly, but it faces numerous challenges that affect both operational efficiency and the patient experience. Long wait times, staff shortages, and medical errors have become pervasive issues that demand immediate attention. In our white paper, we explore the transformative potential of automated patient check-in kiosks in addressing these challenges and improving both operational efficiency and the patient experience. Get the full white paper below.

Long wait times:

Long wait times in healthcare offices can be frustrating for patients and have a significant impact on operational efficiency. They decrease the number of patients seen in a day and reduce staff productivity. Research from Cooper University Health Care reveals that the average patient wait time has increased by 8% since 2017 and 24% since 2004. By addressing long wait times, healthcare practices can improve patient satisfaction, increase staff productivity, and enhance overall operational efficiency.

Staff shortages:

Staff shortages exacerbate long wait times and further hamper operational efficiency in healthcare facilities. Extended wait times decrease the number of patients seen in a day and impede staff productivity. 

Medical errors:

Medical errors pose a substantial challenge that impacts both patient experience and operational efficiency. They can result in misdiagnosis, incorrect treatment, and adverse events, leading to patient harm and diminished satisfaction. Ineffective communication and collaboration within the healthcare team contribute to approximately 70% of medical errors. Addressing these factors is crucial for enhancing patient satisfaction and reducing healthcare costs.

The Solution: Patient Check-In Kiosks

Patient check-in kiosks modernize the intake experience for both patients and providers, streamlining processes from beginning to end. According to a survey conducted by Black Book Market Research, an impressive 88% of healthcare providers reported a significant boost in patient satisfaction following the implementation of self-service kiosks for check-in and related tasks. 

By offering patients a self-service option to check-in, verify personal information, and complete necessary paperwork, these kiosks effectively reduce lengthy wait times while enabling administrative staff to focus on other crucial responsibilities. Furthermore, patient check-in kiosks play a pivotal role in preventing medical errors by ensuring accurate data entry and minimizing the risks associated with manual input.

healthcare clinic patient check-in kiosks for hospitals, pharmacy, urgent care

The benefits of patient check-in kiosks 

Improved Efficiency: Quick check-ins free up reception staff for other tasks, improving overall productivity.

Enhanced Patient Experience: Easy check-ins reduce wait times and improve the patient experience.

Accurate Patient Information: Minimizing errors in data entry improves the quality of care.

Reduced Costs: Automated processes reduce expenses related to manual check-ins.

In large healthcare practices, long wait times, staff shortages, and medical errors have hindered both operational efficiency and the patient experience. However, by embracing automated patient check-in kiosks, healthcare facilities can transform their operations and provide a seamless and exceptional patient journey. These kiosks improve efficiency, enhance the patient experience, ensure accurate patient information, reduce costs, and facilitate faster check-ins. By investing in this innovative technology, healthcare practices can overcome the challenges they face and create a future of improved care delivery.

Read the full white paper to learn more:

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