May 2023

Insights

Streamlining Retail Operations with Self-Service Technology

As retailers grapple with the challenges of labor shortages and long lines, self-service technology has emerged as a powerful solution. Self-checkout and automated returns have become increasingly popular in recent years, as retailers seek to…

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Insights

White Paper: Solving Labor Challenges and Boosting the Customer Experience in Travel & Hospitality

Travel and hospitality providers recognize the importance of speed and convenience—whether it be in hotels, restaurants, airlines, or cruise ships. However, with ongoing staffing issues and long lines and wait times, hospitality enterprises are facing…

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Case Studies

Major US Airline Streamlines Traveler Check-in

Background: Turning learnings into new, time-saving experiences that benefit travelers A  major airline in the United States has been field-testing innovative ways to streamline the check-in experience for its travelers. In contrast to decades-old airport…

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