Aug 2 | 4 min read

7 Ways Hotel Automation is Changing the Game for Staff and Guests

Hotel automation not only streamlines the process for guests and staff but also offers a heightened level of convenience, personalization, and customer experience.

Aila Staff

Travel and hospitality have become an increasingly essential part of our lives, particularly with the survey revealing that almost 85% of all American adults, nearly 219 million people, have plans to travel this summer. Whether it’s for business or leisure, the number of people booking trips is on the rise. Fortunately, the hospitality industry can easily keep up with the pace of technology trends, by leveraging hotel automation to provide travelers with greater convenience and efficiency. 

As travelers increasingly seek hassle-free and customized experiences, it’s no surprise that 81% of consumers are actively looking for more self-service options. Hotel automation not only streamlines the process for guests and staff but also offers a heightened level of convenience, personalization, and customer experience. 

What is hotel automation? 

Hotel automation is the use of technology and smart systems like self-service kiosks that automate various processes and services within a hotel and offer features such as: 

1. Streamlined check-in and check-out processes

The days of waiting in long lines in a hotel lobby are numbered. Automating hotel processes allows guests to bypass the traditional process and complete tasks independently.  Through user-friendly self-service kiosks, guests can easily check in, verify their ID, sign forms, choose their preferred room, and even make modifications to their reservations. Not only does this save guests time but also reduces the workload for hotel staff, allowing them to focus on providing more personalized services to guests who require additional assistance.

2. Instant access to information

Hotel self-service kiosks act as virtual concierges, providing guests with a wealth of information at their fingertips. Guests can easily access details about hotel amenities, maps, nearby attractions, dining options, and event schedules. This empowers guests to plan their itineraries more efficiently and gives them the freedom to explore the local area without feeling lost or overwhelmed.

3. Personalized guest experience

Automation doesn’t mean sacrificing personalization. On the contrary, self-service kiosks enhance the guest experience by collecting and analyzing guest data to offer tailored recommendations and services. From suggesting personalized dining options to remembering guest preferences for future stays, hotel automation helps hotels build strong guest relationships and foster loyalty.

4. Integration with other systems 

Self-service kiosks can be integrated with a hotel’s property management system, reservation system, and loyalty programs, elevating the guest experience to a whole new level of convenience and personalization.

5. Contactless interactions 

Amid the global pandemic, contactless experiences have become more crucial than ever. Hotel self-service kiosks support secure payment options, allowing guests to settle their bills without physical contact. This not only enhances safety but also saves time for both guests and staff, as guests can check out swiftly without waiting in line at the front desk.


6. Data collection and analytics

Self-service kiosks can capture valuable guest data, including preferences and behavior patterns. Hotels can use this information to personalize guest experiences and make data-driven decisions to enhance operational efficiency.

7. Enhanced operational efficiency

In addition to catering to guests, self-service kiosks play a vital role in significantly improving operational efficiency for hotels. Utilizing hotel automation can enable staff to efficiently manage room availability, inventory, and room service requests. This allows staff to allocate resources more efficiently while minimizing manual errors and ultimately prioritizing the guest experience. Overall, hotel automation allows hotels to streamline their operations and enhance overall efficiency, creating a win-win situation for both staff and guests. 


Change the game with Aila’s Interactive Kiosk

Aila’s Interactive Kiosk can help the hotel industry adapt to meet the expectations of modern travelers. The Interactive Kiosk provides guests with convenience, personalization, and enhanced communications while optimizing hotel operations. With a range of different mounting options, powerful scanning, a user-friendly iOS-based interface, and compatibility with any iOS app, Our interactive Kiosk changes the game right at the point of entry.

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