Insights

Why Banks and Financial Institutions are Deploying Visitor Self-Check-in Kiosks in 2023

By Aila Staff

July 5, 2023

Banks, financial institutions, and insurance companies are joining other industries in embracing automation to enhance efficiency, streamline operations, and provide an exceptional customer experience. One such advancement gaining momentum is the deployment of visitor check-in kiosks for queuing, ID verification, and more. What are the reasons behind the adoption of guest check-in kiosks in banks and financial institutions and the benefits they bring to both customers and organizations? 

1. Streamlining Branch Operations

Traditional methods of check-in often involve lengthy queues and manual paperwork, leading to customer frustration and wasted time. By deploying guest check-in kiosks, banks, financial institutions, and insurance companies aim to revolutionize the check-in experience. Customers can quickly and conveniently sign in using self-service kiosks, eliminating the need for lengthy interactions with staff or waiting in line. These kiosks provide a user-friendly interface, allowing customers to input their information, select the purpose of their visit, and receive a token or ticket for their turn.

2. Improved Efficiency and Resource Allocation

Guest check-in kiosks enable banks and financial institutions to optimize their resources effectively. With self-service kiosks handling routine check-in tasks, staff members can focus on more complex customer inquiries and personalized services. This redistribution of human resources not only improves overall efficiency but also ensures that customer needs are met promptly and satisfactorily.

3. Enhanced Customer Experience

In today’s fast-paced world, customers expect seamless and efficient service from their financial institutions. Deploying guest check-in kiosks aligns with these expectations by providing a hassle-free experience.

Customers have shown that long wait times are a common reason for abandoning a transaction, with up to 74% saying they’ve left a line because it was too long.

Customers no longer have to wait in long queues or struggle to find the right counter. Instead, they can simply approach a kiosk, check themselves in, and wait comfortably for their turn. The reduced wait times and improved convenience significantly enhance customer satisfaction and loyalty. 

4. Personalized Services and Customized Offerings

Guest check-in kiosks empower banks and financial institutions to personalize their services and offerings further. By capturing customer data during the check-in process, these kiosks provide valuable insights for financial institutions to understand individual preferences, banking habits, and specific needs. Armed with this information, organizations can tailor their services and marketing strategies to cater to each customer’s unique requirements, ultimately fostering stronger relationships and boosting customer loyalty.

bank finance kiosks

5. Cost Savings and Return on Investment

While implementing guest check-in kiosks involves upfront investment, the long-term benefits often outweigh the initial costs. By reducing the need for excessive staff at reception areas, financial institutions can achieve significant cost savings. Additionally, the enhanced efficiency and improved customer experience lead to increased customer retention and acquisition, ultimately driving revenue growth and generating a positive return on investment.

6. Competitive Advantage

In a highly competitive landscape, banks and financial institutions strive to differentiate themselves from their counterparts. The deployment of guest check-in kiosks serves as a distinctive feature, signaling an organization’s commitment to modernization and customer-centric services. By offering a cutting-edge check-in experience, financial institutions can attract tech-savvy customers, gain a competitive edge.

Planning on deploying self-service in your locations? Read our free Best Practices Guide:

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